I wanted to reach out to you personally (with your crew in cc:) and thank Total Support for efforts support during ISPARC’s transition and set up as a new organization (from our old).  We have had to work through some interesting challenges and projects.  Richard and Kevin have been very responsive to our requests and open to working through alternative solutions that the most sense for ISPARC. Richard has provided tremendous leadership and patience throughout the transition, providing a level of consistency and notable experience to our projects. Kevin has made himself so accessible as a project team member and has been really committed to resolving any issues (even if it is just following up with the Help Desk). Mathieu has been very fastidious in troubleshooting on our behalf and following up with the right team members within the Total Support team members.  Your entire team remains really positive and eager to support regardless of the number of phone calls, requests and challenges we send their way.

J. Novak